Shipping

Orders received by 2pm are despatched the same day.

Orders for UK customers are sent using Royal Mail 48 service free of charge.

Due to additional taxation and legal requirements imposed upon UK business, it is no longer economic for us to accept orders for delivery to countries in the EU. We hope that this will change and that we will, once again, be able to serve our EU customers once again.

International orders for customers in countries outside the EU are despatched using Royal Mail Tracked services.

Returns

We work hard to ensure that every order is delivered to our customers safely and in good condition.

If, after you receive your order, you change your mind or there is a problem with the item we have sent to you, please contact us as soon as possible.

The best way to contact us is by email to info@IvyMillCrafts.com 

Please ensure that your email includes your name and address together with full details of the problem. 

We will try our best to resolve the sitiuation as quickly as possible.