Orders received by 2pm are despatched the same day.

Orders for UK customers are sent using Royal Mail 48 service free of charge.

Prices shown on this website include VAT for UK orders.

International orders are sent using tracked and insured shipping services.

Please note that international shipments may incur additional charges such as  Customs Duty and Import Tax upon arrival in the destination country. These charges are not included in the prices displayed on this website.

Customers have the right to return goods within 30 days of receipt.

When the product is returned, it will be inspected and, subject to it being assessed in As New condition, your payment will be refunded.

If you change your mind and wish to return an order, please contact us via email to info@IvyMillCrafts.com so that we can advise you as to the best way to proceed.